TICKETMASTER HAS APOLOGISED to fans of Robbie Williams after it mistakenly emailed incorrect ticket confirmations to customers due to a “database error”.
Fans wanting to attend oversubscribed gigs in Glasgow and Dublin entered a ballot in the hope they would secure a ticket – however, Ticketmaster has today admitted that a mix-up caused some fans to be told they were successful in error.
The company said customers received mail confirmation today for the incorrect venue, with customers who applied for Dublin receiving emails for Glasgow and vice versa.
The ticket application process was suspended “as soon as this error was identified”, Ticketmaster said.
Ballots were being run for these concerts due to an “extraordinary demand for tickets”, according to the company.
In a statement, it added:
Customers who registered their interest in the Robbie Williams Dublin show and were successful in their application but received an email referring to the Glasgow date are entitled to purchase tickets for the Dublin show. These customers will receive an additional communication from Ticketmaster with regard to this.
An additional ballot will also be run for Dublin to cater for additional allocation that was not balloted for initially and successful applicants will be contacted directly and receive the results of the new ballot by the end of today. We have also extended the booking period to midday on Friday 7th September to ensure everyone has a fair chance to buy tickets.
The company said it regretted any disappointment or confusion stemming from the incident, and apologised “sincerely” to Robbie Williams and his fans.