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Dublin: 5 °C Friday 24 May, 2013

Inside North Korea’s Air Koryo, the world’s only ’1 Star’ airline

The only way to get to North Korea is through the government-owned airline – which isn’t quite as glamorous as some others.

With North Korean leader Kim Jong-Il gone, here’s a look at how one of the country’s state-owned businesses — one that was frequently viewed by the outside world — was run during his time.

It’s Air Koryo, and it’s the only airline in the world deemed bad enough to earn a 1-star rating from leading airline reviewer SkyTrax.

Why? Customers cited the strange experience on the flights, which include cordial but distant attendants, propaganda newspapers and state music. Oh, and then there’s the food, which reviewers say is anywhere between mediocre and nearly inedible.

Will things change now for Air Koryo now that North Korea’s in different hands?

We’ll have to wait and see, but for tourists heading into the country to see it with their own eyes, Air Koryo is one of the few airlines that actually goes to Pyongyang.

Its fleet of Russian-made planes fly out of Sunan International Airport in Pyongyang, and has flights to China, Russia and a few European countries, according to the Centre of Aviation.

Mark Fahey, a biomedical engineer from Australia, flew to Pyongyang on the notorious airline and put up some pictures on Flickr. Here’s what he, and a few others that decided to whip out their cameras while on other flights into the closed nation, saw on their trips.

Inside North Korea’s Air Koryo, the world’s only ’1 Star’ airline
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  • A day on Air Koryo

    Air Koryo is not quality approved - and boasts 1/5 ratings for all but one categories on Skytrax.
  • A day on Air Koryo

    Most of the airline's fleet is made up of Ilyushin Il-62 P-885 aircraft, which were designed in the 1960s. The craft has had 10 accidents since 1989 - two of which were fatal. Photo: Mark Fahey on Flickr
  • A day on Air Koryo

    Safety instructions, thankfully, are provided in both English and Korean. Photo: Mark Fahey on Flickr.
  • A day on Air Koryo

    The only category in Skytrax in which Air Koryo boasts any rating higher than 1/5 is the 'Grooming and Presentation' category, in which the airline boasts a lofty 3/5 score. Reviewers say the staff are friendly and efficient, but perfunctory. Photo: Mark Fahey on Flickr.
  • A day on Air Koryo

    Fancy some in-flight reading? Your selections might be slightly limited - though now that the Supreme Leader has passed, the front-page stories may show a little more variety. Photo: Mark Fahey on Flickr.
  • A day on Air Koryo

    Your reading may be interrupted by revolutionary marching music, which is played on both takeoff and landing. Photo: Mark Fahey on Flickr.
  • A day on Air Koryo

    The seatbelt sign is typically old-school... Photo: Mark Fahey on Flickr.
  • A day on Air Koryo

    ...as are the air conditioning controls. Photo: Mark Fahey on Flickr.
  • A day on Air Koryo

    Passengers who see smoke shouldn't be panicked - it's not actually smoke, but steam coming from the air conditioning outlets. "It was as if they had a fog machine running in the cabin," photographer Fahey says. Indeed, other passengers show staff having to wipe the moisture off the cabin's electrical fittings. Photo: Mark Fahey on Flickr.
  • A day on Air Koryo

    Your in-flight entertainment, like your reading, will also be relatively limited - though at least some of the newer planes are fitted with these flip-down monitors. Photo: Stefan Krasowski on Flickr/
  • A day on Air Koryo

    Skytrax rates the food at 1-star for economy and 2-star for business class. Most reviewers say that it's edible, but nothing special. Photo: Mark Fahey on Flickr.
  • A day on Air Koryo

    Air Koryo hasn't had an incident since 2006 when a plane ran off a runway, and hasn't had any fatalities since 1983. Photo: Mark Fahey on Flickr.
  • A day on Air Koryo

    If you fancy a trip on the airline, you can't go through your travel agent: you'll have to go through the Air Koryo section of the government website, and make your booking via phone or email (to a Hotmail address).

There are a bunch of customer reviews on SkyTrax, and while many were dissatisfied with their trips, a few raved about their experience flying Air Koryo. Here’s an example from each side:

“Interesting to say the least. Outbound was oldest plane I have ever seen in my life (Il-62), and literally falling apart at the seams. Propaganda handed out, announcements regarding how this flight was made possible by the dear leader, etc. Return was same aircraft type, but much better shape. However, upon landing in Beijing, was quickly sweating due to no air conditioning. Not like you have much of a choice when flying to Pyongyang – snag Air China if you want a safe flight, but Air Koryo if you want the experience.”
- V. Forni (2009)

And here’s the most positive review:

“I flew Air Koryo as part of an organized tour in and out of DPRK, planes were new TU204s. The planes were clean and plenty of overhead luggage space, crew was pleasant and efficient, food okay for a short flight. The overall experience was better than some airlines with 2 and 3 star ratings.”
- Peter Sexton (2011)

Other North Korean photo galleries:

Published with permission from:

Business Insider
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