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Dublin: 8 °C Tuesday 25 November, 2014

UPDATED: Restaurant apologises for ‘a***hole’ tweet to customer

Cinnamon restaurant in Ranelagh, Dublin got into a row with a dissatisfied customer on Twitter.

Image: Cinnamon.ie

Updated, 16.50

A DUBLIN RESTAURANT has issued an apology after a tweet from its official account branded a customer an “arsehole”.

Cinnamon, a café and wine bar in Ranelagh, posted on its Facebook page: “We sincerely apologise to all of our customers for the offence caused by our comments on Twitter.”

The restaurant also offered a discount on coffee to anyone who mentions “twittergate” when ordering over the next seven days.

Disciplinary action has been taken against the staff member who posted the tweet, the statement added.

Earlier, a manager on duty at Cinnamon declined to apologise for the tweet when asked about it by DailyEdge.ie, but said the restaurant did not stand by it.

“We concede that it definitely was not as jovial as intended,” she said.

The insult was delivered as part of a Twitter spat which started when a customer complained about the restaurant’s service yesterday morning.

Here’s how it unfolded:

UPDATED: Restaurant apologises for ‘a***hole’ tweet to customer
1 / 10
  • Cinnamon's Twitter row

  • Cinnamon's Twitter row

  • Cinnamon's Twitter row

  • Cinnamon's Twitter row

  • Cinnamon's Twitter row

  • Cinnamon's Twitter row

  • Cinnamon's Twitter row

  • Cinnamon's Twitter row

  • Cinnamon's Twitter row

  • Cinnamon's Twitter row

A manager confirmed to DailyEdge.ie that a staff member had sent the tweet from the restaurant’s official account.

She said it had been “a moment of madness” and “we don’t treat our customers in that manner, but added: “There are two sides to every story.”

However, the statement this afternoon said:

We are a very busy restaurant and this past weekend had 50 per cent more customers than a normal weekend and were overwhelmed by this [...] We wish to formally apologise to the customer, who we accept had a legitimate complaint, in person. We appeal to his generosity to accept this apology.

It added:

For the next seven days we would like to offer our customers a coffee of their choice for €1, when ordering quote” twittergate”….

At the time of writing, the ‘arsehole’ tweet had still not been deleted. Asked earlier today why this was, the manager said: “I don’t think you’re able to delete tweets.”

When informed tweets can be deleted by the account holder, she said this would be done as soon as possible.

The restaurant’s official website states:

Our waiting staff are more than happy to assist or help in any way and it is this combination of quality, friendliness and familiarity that is the spirit of Cinnamon.

More: Amanda Brunker vs Azealia Banks – A Twitter Tragedy In Four Acts>

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