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Dublin: 6 °C Saturday 25 May, 2013

Baker makes 102,000 cupcakes after Groupon offer

And, no, she couldn’t just use a cake mix. The cupcakes were advertised as “custom made”.

Image: DAVE CHIDLEY/The Canadian Press/Press Association Images

SO IT TURNS out that people really like cupcakes…when they are really cheap.

This was an expensive lesson for one English baker who offered a 75 per cent discount on her buns through coupon website Groupon.

According to The Sun, Rachel Brown’s Need A Cake bakery in Reading was inundated with orders for 102,000 (!) cupcakes after 8,500 people signed up for the offer.

She and her staff then had to bake and ice the cupcakes before selling them off for the cut price of £6.50 per dozen. Usually, the box of 12 costs £26.50.

Quite depressingly for Brown and her loyal crew of bakers, Need a Cake only pocketed £2.20 of the £6.50 with Groupon receiving the rest, reports Forbes magazine.

Brown told local media that signing up to Groupon was the “worst business decision” she ever made.

The British Baker magazine estimated that the deal wiped up to £25,500 from her yearly profit. Brown was forced to hire an extra 25 agency staff – at a cost of £12,500 - to deal with the unprecedented orders.

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Comments (33 Comments)

  • I’ve heard that the retailers that use these services get very little by way of money through these offers. They must be relying on exposure and repeat business to recoup the investment

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  • Good story – this is the other side of the Grupon phenomenon. I read before about what a small amount companies actually make from these deals, usually 1/3 of the deal price.

    If you ever see a ‘Goupon’ type deal for a hotel or something and the offer doesn’t quite fit what you want (a mid week break instead of a weekend break for instance) then it’s always worth your while contacting the company directly and asking them to change the T&Cs if you purchase directly. They’ll often be happy to deal with you directly because they get 100% of the money that way.

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  • Oh dearie me, why didn’t she set a limit on the number that could be purchased!

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    • my thoughts exactly…

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    • She may not have had a choice..

      I worked for a similar company years ago, you would buy a voucher for £40 on the street from one of us (it was punts back then) and you got a load of freebies and discounts in say a beauty or hair salon. Great deal for the customer..

      Not long after I left that company, I met the owner of one of the hair salons I had sold vouchers for, he had only authorised a certain amount be sold, the company I was working for sold almost 10 times that amount and pretty much put him out of business.. he got sweet f.a. of the voucher price too..

      I can’t say for sure that groupon have pulled the same scam on this lady, but there is a possibility..

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    • Shanti, I’ve seen other offers sell out so limits can be put on them by the seller if they want.

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    • Like I said I can’t speak for Groupon, but how it worked with the company I was working for, you always told the customer there were limited numbers, this week they would sell for X company, next week Y company, then Z and back to X again. Or they would move the sales staff to a different town for a week.. This sense of limited availability was a selling point for the customer, but it was just sales talk. The businesses could set limits, but they were ignored..

      I sincerely hope that is not how Groupon works, but I have to admit, my experiences have made me wary of these types of companies..

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  • These types of services, of which there are a few in ireland (affiliated with this website too) are mainly loss making channels for those that use them. They only work as an advertisement mechanism – and not a great one because there is no brand recognition or brand loyalty as a result. If you are about to go bust and you need a cash injection then that is about the only time they work, that’s why you see lots of hotels doing it. I’d like to say that this example was extreme but actually it isn’t, it is pretty much the same. Great for customers (as long as the company doesn’t go bust after you pay) but very bad for the businesses.

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    • I wouldn’t say that there’s *no* brand recognition or brand loyalty as a result, but it’s certainly true that the bulk of the brand recognition and loyalty rests with the discount company rather than the business signed up with the discount company.

      At least setting a finite limit on the deal means that the company offering the discounts knows precisely how much the offer may cost them. It becomes a fixed sunk cost like any other form of promotion. Setting no quantifiable limits on such a deal is asking for trouble – sometimes, as in this case, big trouble.

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    • They are completely an advertising mechanism, and I don’t think businesses quite understand that sometimes. I’ve used them a couple of times. Once was for a cafe I hadn’t been to in years because of an awful experience, their reputation wasn’t great in the intervening years. I gave it another try on the offer, realised it was under new management, enjoyed the place, and I’ve been back since multiple times, and brought friends.

      The other place was a wine shop, which again I hadn’t been to in ages, as I wasn’t keen on their salesperson. Same salesperson moaning on about everything being awful, begrudingly honoured the voucher, fair enough, but left me never wanted to darken the door again.

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  • 26.50 for 12 buns!,
    I bought 12 iced buns in dunnes for 2.49!

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  • Aaron 24/11/11 #

    I still can’t get my head around the original price of £26.50 for 12 buns. if she’d set a reasonable price of £6.50 from the start she’d have had loads of work and would have gotten all the proceeds.

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  • She made a mint…that’s easily 12k in advertising between the original article in the sun and all the reposts….worst business decision in the world my ASS!

    She’s the Michael O’Leary of the cupcake circuit

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  • I think this is a lesson to any retailer as to how unsuited a groupon type deal is for your business. I’d imagine that there is some high pressure sales tactics being used as well.

    These deals only ever suit businesses in the service industry e.g. beauty treatments where you don’t use a lot of raw materials and you are using up labour that you would be paying for anyway.

    there also needs to be smart thinking as to how you will get a groupon type customer back in the door. Unfortunately, for many small businesses forward planning isn’t always the priority.

    Be interesting to see if there are any legals after the case mentioned in the article.

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  • rfeer 24/11/11 #

    I agree with Aaron, if retailers set a realistic price for the current market they would still make a profit.
    As for all these coupon websites, they are the best thing since sliced pan! They bring custom to a business where often times you would pass by it on the street. As for hotel breaks, it’s seldom you would stay a night or two without spending money in the bars/restaurants there so they are making money too. It’s a win-win!

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  • Orion 24/11/11 #

    102,000|12 = 8,500, 8,500×2.20(profit) = 18,700
    -12,500(for extra staff)
    =4,200 pounds profit ??? How does that ‘wipe off 25,500 pounds in yearly profit’ ???

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  • For managing the deals check out redeemandget.com great new Irish startup!

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  • There are really good Facebook apps out there to offer loyal clients the ability to grab daily deals. I think a company called North Social provides them as a set up cost. Very good from what I have read up on, also leaves no nasty commission for the provider and gives the customer the incentive to actually go to a business Facebook page and Like it. I find the use of Facebook in business at the moment is just painful in the over advertising dept, bar the Journal of course, I’m quite fond of your apologetic ” We don’t want to flood your timeline… but….” :)

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  • Not sure where the value lies at all for the businesses concerned given that they get little or no promotion and, in my experience, the product/ service is often reflective of the price paid which certainly wont gain them loyal customers. I havent had a good experience yet. Desparate times, desparate businesses but they should really look to promoting themselves using their own offers and avoid the middle man.

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  • Shouldn’t she have done her maths first besides blaming groupon when it didn’t work out?

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  • This story is about 5 days old at this stage me thinks. And its wrong. It makes out that she bakes 3 cup cakes per day if its 100 a month. Nonsense

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  • Shut the door when the groupon sale person coming knocking.jesus their some sales people.
    Beware being their.
    They make the money and you don’t get repeat buisness as the grouponer moves with the deals.

    Reply

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